Terms Of Service

Overview

This website is operated by Pengwink. Throughout the site, the terms “we”, “us”, and “our” refer to Pengwink. By visiting our site and/or purchasing from us, you agree to be bound by the following Terms of Service.

Products

All products are made to order using print-on-demand services (Printify). Because items are produced specifically for each order, they are not held in inventory and may vary slightly from on-screen previews.

Orders & Payments

All prices are listed in USD.

We reserve the right to refuse or cancel any order at our discretion, including cases of suspected fraud, incorrect pricing, or availability issues.

Shipping

Shipping times are estimates and not guarantees. We are not responsible for delays caused by carriers, customs, or circumstances outside our control.

Refunds & Returns

All sales are final, except where a refund or replacement is required by applicable U.S. law.

We only offer refunds or replacements in the following cases:

• The product arrives damaged

• The product is defective 

• The product received is incorrect

Refunds or replacements are not offered for:

• Buyer’s remorse

• Incorrect size selection

• Minor variations in color or placement

• Shipping delays

To request a resolution, you must contact us within a reasonable time after delivery and provide clear proof of the issue.

Chargebacks

Unauthorised or fraudulent chargebacks may result in account restrictions and order cancellation. Please contact us first so we can resolve any issues directly.

Intellectual Property

All content on this site, including designs, images, and text, is the property of Pengwink and may not be copied or used without permission.

Limitation of Liability

To the fullest extent permitted by law, Pengwink shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States.

Contact Information

For any questions regarding these Terms, contact us at:

📧 support@pengwink.com